Terms and Conditions

General Terms and Conditions of Sale

1. Seller Identification

P.E.I.M. SRL
Registered Office: Via Anconetana 27/A, 52037 Sansepolcro (AR)
VAT No: 02451810515
REA: AR - 215671
Email: info@smartdom.space
Phone: +39 366 1221166

2. Acceptance of Terms

Access to and use of smartdom.space implies full acceptance of these Terms and Conditions. We recommend saving or printing this document.

3. Products and Prices

  • All products are displayed on the site with detailed technical descriptions
  • Prices are expressed in Euro (€) and include applicable VAT
  • Any shipping costs are clearly indicated before payment

4. Orders and Payment

Purchase procedure:

  1. Select products in the cart
  2. Enter billing and shipping details
  3. Choose payment method
  4. Order confirmation with receipt via email

Accepted payment methods:

  • Credit/debit cards (Visa, Mastercard)
  • PayPal
  • Bank transfer (order confirmed within 3 working days)

5. Delivery

Estimated times:

  • Mainland Italy: 1–3 working days
  • Islands and remote areas: 3–5 working days
  • EU countries: 5–7 working days

Partner couriers:

  • GLS Italy for national deliveries
  • DHL Express for international deliveries

6. Right of Withdrawal (Art. 52 of Legislative Decree 206/2005)

The customer has the right to withdraw within 14 days without giving any reason. To exercise this right:

  1. Fill out the Withdrawal Form
  2. Send products to:
    P.E.I.M. SRL, Via Anconetana 27/A, 52037 Sansepolcro (AR)
  3. Keep proof of shipment

Exclusions from the right of withdrawal:

  • Customized or made-to-order products
  • Sealed software with broken seal
  • Consumables (batteries, filters)

7. Warranty and Support

Legal conformity warranty:

  • Duration: 24 months from delivery
  • Coverage: manufacturing defects and non-conformities

Technical support:

8. Privacy and Personal Data

Personal data is processed according to the site's Privacy Policy, in compliance with:

  • EU Regulation 2016/679 (GDPR)
  • Legislative Decree 196/2003 (Italian Privacy Code)

9. Liability

  • We are not liable for damages due to improper installation
  • We are not responsible for service interruptions due to:
    • Scheduled maintenance
    • Force majeure
    • Technical issues from suppliers

10. Intellectual Property

All site content (texts, images, logos) is the exclusive property of P.E.I.M. SRL. Reproduction without permission is prohibited.

11. Changes to Terms

We reserve the right to update these Terms. Changes take effect from the date of publication on the site.

12. Governing Law and Jurisdiction

All disputes will be governed by Italian law. Jurisdiction lies with the Court of Arezzo.

Last updated: July 5, 2025